FAQs

DISCLAIMER: Our products contain natural herbs, 100% pure oils and butters. Please be sure to read full ingredient list of all items upon purchasing. If you are allergic to any of the ingredients, please do not use the product. Hazel Gem LLC is not liable nor responsible for any allergic reactions or illness. Always be sure to carefully read instructions and do a 24 hour skin test.

 

Where are you located?

U.S.A

 

What skin type do you offer products for?

We offer products for all skin types, sensitive, oily, dry, & combo

 

What is the correct order of a skin routine?

Please check out our "Gem Journal". We have a blog entry that explains in depth how to build the perfect skincare routine. This blog also includes information on skin types

 

Does Hazel Gem offer wholesale?

We currently do not offer wholesale options

 

How do you use your products?

All product instructions are listed on product pages as well as the label of each product. 

 

How long does it take to process an order? 

Orders placed before 5pm can be shipped the next business day, however please allow up to 7 business days. All of our products are handmade in small batches

 

How do I fix an error with my shipping address?

Use our "Contact Us" page and include the correct mailing address in the message box

 

Do your offer refunds?

Due to the nature of our products and for sanitary purposes we are unable to offer refunds or exchanges. Please use our "Contact Us" form if you have any questions or concerns

 

When are orders shipped?

All orders are shipped daily Monday-Friday (Excluding holidays)