Shipping policy

Thank you for shopping with Hazel Gem. Please review the following terms and conditions regarding our shipping policy.

Processing Times

    •    Orders are processed within 7 business days (Monday–Friday, excluding weekends and holidays).

    •    Orders placed after 3:00 PM EST will be considered as received the following business day.

Domestic Shipping (U.S.)

    •    We ship using UPS and USPS Priority Mail.

    •    Express shipping orders are insured through the shipping carrier.

    •    Standard shipping orders may not always include insurance.

International Shipping

    •    We are pleased to offer international shipping. Rates are calculated at checkout and depend on your location.

    •    Duties and taxes (DDP – Delivered Duty Paid) are required to be prepaid at checkout. This ensures there are no surprise fees upon delivery and that your package is delivered smoothly.

    •    We always strive to provide the most competitive international shipping rates possible.

Address Accuracy

    •    Please ensure your shipping details (name and full mailing address) are entered correctly at checkout.

    •    If you notice an error, please contact us via our Contact Page or Chat within 1–2 hours of placing your order.

    •    If your package is returned to us due to an incorrect or incomplete address, you will be responsible for the cost of reshipping.

    •    Unfortunately, we cannot replace items that are returned to us damaged due to address errors.

Need Help?

If you experience any issues with your shipping or order, please reach out to us. Our team is here to assist you.